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Service Announcement for Microsoft Windows Users
As of 1/9/2019: Scanning issues have developed while using Windows 7 due to a Windows Security update (Win7, KB 4480970). You can refer to the website article below for more information. Until Windows changes this update, you can fix the problem performing the following steps: 1.) Start Menu, 2.) Control Panel, 3.) Windows Update (this could take several minutes to come up), 4.) View update history and sort by date installed, 5.) Look for the Win7, KB 44080970 update (scanning issues have been resolved with removing this update). 6.) To remove: At top of page click Installed Updates hyperlink. 7.) It will take you to another page and select the Win7, KB 44080970 update and right click and uninstall. 8.) You will then want to restart your computer.